Terms & Conditions

Terms & Conditions

Hire Rates/Periods
All hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item, or the total of consequential losses attributable to its late return.

We require a refundable deposit for the full value of the equipment if it is under the value of £50. A refundable deposit of £50 is required for anything from £50 up to £150. A refundable deposit of £150 is required for anything from £150 up to £500. A refundable deposit of £300 is required for anything from £500 up to £1000. A refundable deposit of £500 is required for anything from £1000 up to £2000. Any value after that will need to be discussed with a member of the team. The full amount of any refundable deposit(s) that are paid are non-refundable if any item is lost, stolen or damaged. Any or all deposits are taken at our discretion.


We charge a 25% cancellation fee, as we need to cover the cost of our time and admin fees. In an event that we cannot fulfill an engagement, our liability is limited to the cost of alternative hire, subject to a maximum of the fee we have agreed with you. We will not be liable to you for any other direct or consequential losses. Our liability is also limited by giving you notice, in the same proportion and applying the same periods we apply to your liability to us, and by force majeure. We will not be liable for any failure to supply a product or service where that failure is wholly caused by an event beyond our control that we could not reasonably anticipate, forestall or prevent. This may include (but is not limited to) acts of war, terrorism, extreme weather conditions, or natural disasters and where any public authority advises that only essential journeys should be undertaken, any product or service we supply shall not be considered essential.

Equipment Condition and Usage

We check the condition and operation of all equipment before it leaves us. On accepting delivery you agree that it is in good condition and fully operational. We reserve the right to substitute your hire item(s) & provide you with a like-for-like exchange should your product be faulty or not available. No service or repair is to be attempted with the exception for serviceable fuses and lamps. User-replaceable parts (fuses or lamps) may be replaced with manufacturer specified parts. The removal of panels or panel screws invalidates manufacturer’s warranty, and the hirer is liable for the full cost of replacing equipment where evidence of such is found It is the hirer’s responsibility to ensure equipment is suitable for the purpose intended, and is used safely and legally. Anyone appointed to operate or supervise equipment must be competent to do so (and received appropriate training where required). Equipment may only be used within manufacturer guidelines. Any misuse of equipment entitles us to its immediate recovery without notice or penalty, and may result in further action by us if it has been tampered with or damaged. Any instruction to “turn down” or “turn off” given by an authority (i.e. police or local council representative) must be followed immediately and maintained. The hirer will be liable for any consequential losses due as a result of failing to observe such instructions given by appointed authorities.

Damage or Loss of Equipment

Unless it arises from our own actions of negligence, a hirer is liable to us for the whole costs of replacement and any consequential losses, due as a result of damage, theft or loss that occurs during the period of hire (including that resulting from any third party’s use of our equipment). All pre-paid deposits will also be forfeited. Where hired equipment is returned ”non-working” damaged / faulty or broken in any way we reserve the right to keep the full deposit.

Hire fees for dry hire equipment including deposits must be made in full at or before the time any equipment is received by the hirer by debit or credit card.

Rights and Ownership

All equipment remains the property of the company. A hirer cannot export, sell, lease, lend, sub-hire, modify or dispose of any equipment. Furthermore the location of all equipment must always be made known to us.

If you have any queries regarding any of the above then please contact us via email admin@partyfix.co.uk or phone us on +44(0) 1483 793626.